Business Hours Support / Provisioning
Phone: +612 9016 4440
For non-urgent issues or orders, please email us. If you have an urgent issue or service request, we recommend you follow up with a phone call so that we may prioritise.
24x7 Emergency / Faults
For emergency support outside our operational hours of 9am to 5pm Monday to Friday, please call our main support number:
+612 9016 4440
If you reach our voicemail, please leave a message with you name, contact number and a brief description of the issue you are experiencing and a on call support engineer will call you back soon as they are available.
For non-urgent support outside business hours, please email firstname.lastname@example.org
A team member will address your request on the following business day.
Support & Consultation
Support on Products and Services Provided by Open Gateway is available to all customer. In circumstance, there may be additional fees or charges involved. Please email email@example.com if you require information on these charges.