Support

 

Business Hours Support / Provisioning

Email: [email protected]
Phone: +612 9016 4440
Fax: +612 9475 0299
Online: https://ognetwork.net.au/portal/

For non-urgent issues or orders, please email us. If you have an urgent issue we recommend you follow up with a phone call so that we may prioritise it.

 

24x7 Emergency / Faults

For an outside hours emergency, please call our main support number:

+612 9016 4440

If you reach our voicemail, please leave a message with you name, contact number and a brief description of the issue you are experiencing and our on call support engineer will call you back.

For non-urgent support outside business hours, please email [email protected] or login to our online portal https://ognetwork.net.au/portal/ and we will address your request on the following business day.

 

Support & Consultation

Support on Products and Services Provided by Open Gateway is available to all customer. In circumstance, there may be additional fees or charge involved. We have made information on charges available below:

Onsite Call Out - $99.00
Onsite Support - $145.00 P/H (Minimum 1 Hour Charge)

Remote Support - $77.00 P/H (Charged 30-minute increments)

Same Day Onsite Emergency Call Out - $99.00
Same Day Onsite Emergency Support - $145.00 P/H (Minimum 2 Hour Charge)

Interstate travel - Price on request

Prices subject to change.
Prices include GST