Business Hours Support / Provisioning

Phone: +612 9016 4440

For non-urgent issues or orders, please email us. If you have an urgent issue or service request, we recommend you follow up with a phone call so that we may prioritise.

24x7 Emergency / Faults

For emergency support outside our operational hours of 9am to 5pm Monday to Friday, please call our main support number:

+612 9016 4440

If you reach our voicemail, please leave a message with you name, contact number and a brief description of the issue you are experiencing and a on call support engineer will call you back soon as they are available.

For non-urgent support outside business hours, please email

A team member will address your request on the following business day.

Support & Consultation

Support on Products and Services Provided by Open Gateway is available to all customer. In circumstance, there may be additional fees or charges involved. Please email if you require information on these charges.