Support

Business Hours Support / Provisioning

Email: support@opengateway.net.au
Phone: +612 9016 4440

For non-urgent issues or orders, please email us. If you have an urgent issue or service request, we recommend you follow up with a phone call so that we may prioritise.

24x7 Emergency / Faults

For emergency support outside our operational hours of 9am to 5pm Monday to Friday, please call our main support number:

+612 9016 4440

If you reach our voicemail, please leave a message with you name, contact number and a brief description of the issue you are experiencing and a on call support engineer will call you back soon as they are available.

For non-urgent support outside business hours, please email support@opengateway.net.au

A team member will address your request on the following business day.

Support & Consultation

Support on Products and Services Provided by Open Gateway is available to all customer. In circumstance, there may be additional fees or charges involved. Please email support@opengateway.net.au if you require information on these charges.