Business Hours Support / Provisioning
For non-urgent issues or orders, please email us. If you have an urgent issue we recommend you follow up with a phone call so that we may prioritise it.
24x7 Emergency / Faults
For an outside hours emergency, please call our main support number:
+612 9016 4440
If you reach our voicemail, please leave a message with you name, contact number and a brief description of the issue you are experiencing and our on call support engineer will call you back.
For non-urgent support outside business hours, please email firstname.lastname@example.org or login to our online portal https://ognetwork.net.au/portal/ and we will address your request on the following business day.
Post Sales Support
Post Sales Support on Products and Services Provided by Open Gateway is available to all customer. In circumstance there may be additional fees or charge involved. We have made information on charges available below:
Onsite Call out Charge - $99.00 Inc GST
Per Hour Charge Onsite - $110.00 Inc GST ( Minimum 1 Hour Charge )
Per Hour Remote Support - $77.00 Inc GST